Privacy Notice: Clear Stream

We collect information you give us directly when you contact us by email, submit an inquiry, or engage our services. This includes your name, email address, telephone number, company name, and any details you include in your message. We also collect standard technical information automatically when you visit our website: your IP address, browser type and version, operating system, pages visited, the time of your visit, and the website that referred you. This technical data is used in aggregate to understand how visitors interact with our site. We do not use it to identify individual visitors.

Our website may place cookies on your device. Essential cookies are required for the website to function. Analytics cookies help us understand how the site is used, such as which pages are most frequently visited and whether users encounter errors. You can control or disable cookies through your browser settings. Disabling essential cookies may affect website functionality.

We use your information to respond to your inquiries, provide the services you request, communicate with you about projects and technical matters, improve our website and services, detect and prevent security incidents, and comply with legal obligations. We do not use your information for automated decision-making or profiling. We do not sell or rent your personal information to third parties.

If you are located in the European Economic Area, we process your personal data on the following legal bases:

• Consent: where you have given us clear permission to process your data for a specific purpose. You may withdraw this consent at any time.
• Contractual necessity: where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
• Legitimate interests: where processing is necessary for our legitimate business interests, including operating our business, communicating with clients, maintaining system security, and improving our services, provided these do not override your rights and freedoms.
• Legal obligation: where processing is required by law.

We do not sell, rent, or trade your personal information. We may share your data with trusted service providers who help us operate our website and conduct our business, such as hosting providers, email services, and analytics platforms. These providers are contractually required to protect your data and may only use it for the services they provide to us. We may disclose your information if required by law, regulation, or legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact information and correspondence related to inquiries is kept for the duration of our relationship with you and for a reasonable period afterward. Contractual records are kept for the duration of the contract and for the period required by applicable law. When information is no longer needed, we delete it securely or anonymise it so it can no longer be associated with you.

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encryption of data in transit using TLS/SSL protocols, secure server infrastructure with access controls, regular security assessments, and employee training on data protection practices. No method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Your information may be transferred to and processed in countries other than your country of residence, including China where our company is registered and the United States where certain service providers may be located. Where such transfers occur, we ensure that appropriate safeguards are in place. For transfers from the European Economic Area, we rely on Standard Contractual Clauses approved by the European Commission or other recognised transfer mechanisms.

If you are a resident of the European Economic Area, you have the right to access, correct, delete, restrict the processing of, or port your personal data, and to object to processing based on our legitimate interests. If you are a resident of California, United States, you have the right to know what personal information we collect about you, to request deletion of that information subject to certain exceptions, to opt out of the sale of your personal information (Clear Stream does not sell personal information), and to not be discriminated against for exercising your CCPA rights. To exercise any of these rights, contact us using the email address above. We will respond within the timeframes required by applicable law.

Our website and services are not directed to individuals under the age of sixteen. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data without parental consent, please contact us and we will take steps to delete that information promptly.

Our website may contain links to third-party websites or services. This Privacy Notice applies only to information collected by our website. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any third-party services you access through links on our website.

We may update this Privacy Notice from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this notice periodically.

This Privacy Notice is governed by the laws of the People's Republic of China. For individuals in the European Economic Area, additional protections under the GDPR apply as described above.